Shipping policy

Processing & production Some items are printed to order, others ship from production partners. The expected delivery time is shown on each product page. Orders can't be changed or cancelled once production has started.

Delivery estimates The world is a mess right now — wars, sanctions, trade disputes, new customs rules and political changes can disrupt carriers and supply chains overnight. All delivery times shown on our site are estimates based on ideal conditions, not guarantees.

Maximum delivery time: 60 days. By placing an order, you agree that your order may take up to 60 days from the order date to arrive. Most orders arrive much sooner. Carrier delays, customs, strikes, weather and peak seasons (especially November–December) are outside our control, and delays within this 60-day period are not grounds for a refund or cancellation.

If your order has not arrived within 60 days, email Mr.Raw@rawmerch.store and we'll re-ship it or refund you in full.

Multiple items Orders with several items may arrive in separate parcels.

Your address Please double-check your address at checkout. If a parcel is undeliverable or returned to us because of an incorrect or incomplete address, or because it wasn't collected from the pickup point, we'll re-ship it once you pay the new shipping cost — or refund the order minus the original shipping cost.

Tracking You'll get a tracking link by email as soon as your order ships.

Customs & duties No customs fees within the EU. For orders outside the EU, any import duties, taxes and fees are paid by the customer. Refused parcels are not refunded the shipping and return costs.

Lost parcels No tracking update for 10 business days? Email Mr.Raw@rawmerch.store with your order number and we'll open an investigation with the carrier and sort it out.